Which areas are IT teams investing in?
If the last two years have taught businesses anything it’s that IT teams need to be proactive. Proactive approaches that lead projects and implement IT focused changes.
IT teams are therefore investing and focusing on areas that may not be on their typical agenda. Typical IT responsibilities such as infrastructure, hosting and software will still be part of the investment. But it is the investment of digital technologies where the focus lies.
APIs are the foundations for many digital technologies, allowing applications to communicate. APIs that allow social channels to communicate with e-commerce platforms. To APIs that allow accountancy software to communicate with digital administration solutions. Building APIs in the right places, for the right business purposes, is where IT teams will use their knowledge.
Investing in replacing on-premises systems with cloud applications is a big focus for IT teams in 2022. A focus some businesses have already dealt with, allowing for easier and fast accessibility to data and systems.
AI and machine learning
IT teams are investing in AI technologies in 2022 that focus on creating robust security systems. AI can detect potential security breaches, and also learn and detect patterns to stop future breaches taking place. A priority for IT teams, especially those who also manage data and security.
IT teams are assessing business processes to see where the investment of automation technologies will add value. Allowing their business to focus on their core work, knowing automation technologies are taking care of the time-consuming, manual tasks.
Businesses are changing their communication methods, as they have learnt that not one model suits all. IT teams are therefore implementing multichannel platforms that allow customers to choose how they want to engage. From online portals, apps, chatbots, SMS to email.
Why are IT teams investing in 2022?
Businesses need to have the digital technologies in place to cater for the new future of hybrid working.
IT teams are investing in digital technologies that create seamless and secure hybrid working models. Technologies that allow for secure access to information. To technologies that automate tasks, meaning employees can be even more flexible in their working approach.
Businesses need to show they are proactively securing their systems and preventing issues from taking place. Meaning IT teams are putting digital technologies in place to ensure information and data security is as robust and secure as it can be.
Reducing time and costs
IT teams are investing in technologies that will reduce the cost and time spent on manual business tasks. Such technologies free up internal resources and can also reduce the need for outdated office equipment and materials.
Businesses don’t want to be left behind. An investment in digital technologies shows customers and employees how a business is modernising their organisation.
By investing in digital technologies, businesses are proactively putting systems in place to create easier ways of working and simpler ways for customers to engage.
Choosing the right technology partner
IT teams’ knowledge and expertise is paramount, but choosing the right digital technology providers is vital for their success.
At Unifiedpost Group, we work with IT teams to implement multichannel technologies that improve ways of working. From implementing technologies that reduce manual tasks, to technologies that engage customers and put their communication choices first.
Considering how important data security and business continuity is within a future-proofed IT investment, your business will have the confidence of our ISO and Cyber Essentials Plus accreditations. Taking away one less burden from IT teams tasks.
Explore our multichannel solutions and discover how partnering with the right provider creates a future-proofed investment.