Multichannel Communication Platform

Create efficient document and communication distribution methods via a multichannel communication platform.

What is a Multichannel Communication Platform?

A multichannel communication platform automates the distribution of your business documents and communications for digital and physical channels.

Think about how you now send out your documents. Do you email invoices? Hand out payslips? Or post out customer communications? A multichannel communications platform can automate these distributions for you.

A simple and smart solution for your business. Benefit from automated processes, multichannel communications and a step towards digital transformation.

Start your digital transformation journey with Unifiedpost Group. Contact us today to transform your business, enhance your customer experience and accelerate your invoice to cash time.

Contact our experts today

Get in touch to discuss our Multichannel Communication Portal for your business.

Creating simple and smart multichannel solutions for…

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How do multichannel communication platforms work?

Once you have picked a provider, such as Unifiedpost Group, the multichannel distribution solution works simpler than you may think:

  1. Create your document in any format.
  2. Send your data and document via a secure HTTPs connection to Unifiedpost Group.
  3. We check your data for discrepancies, and then apply it to your document template.
  4. We then distribute your communications via your chosen channel.
  5. Finally, choose predefined rules if you customer doesn’t interact with the first document. For example, for every email that has bounced, print and post the customer’s document.

Your portal stores your documents securely, to access anywhere, anytime.

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“Unifiedpost Group have been business partners with LeasePlan UK since 2008. They have delivered and continue to maintain their products and services with a commitment to always wanting to fully understand the needs of LeasePlan.”

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Customise your Multichannel Communication Platform for your business needs

Basic Document Delivery Portal

Your Unifiedpost multichannel communication platform can include a range of smart and simple features. However, you may only be looking for a document delivery portal.

The way the portal works is still simple and smart:

  • Upload your data, in any format, via a HTTPs connection.
  • We check and process your data.
  • Your data is applied to your chosen template and distributed to your recipients – either digitally or by print and post.

Your platform stores and archives your documents for your business to access. A smart and simple solution for your processes.

Multichannel Communication Portal for Customers

Are you distributing the likes of regular customer communications, invoices or internal payslips? Your multichannel communication platform can do this for you.

  • Upload your data, in any format, via a HTTPs connection.
  • We check and process your data.
  • Your data is applied to your chosen template and distributed to your recipients.
  • Recipients receive a notification via mobile app, email or SMS.
  • They click on the notification link and view their document on your portal.
  • Add pre-defined rules so that if your recipient’s email bounces they will automatically receive their document via print and post.

Track, report and analyse on every document sent via your multichannel communication platform. A simple and smart solution reducing your reporting tasks.

Multichannel Communication Portal with Payment

Your customer can receive, view and pay their document in one single journey. Integrate your portal with your existing payment provider and enjoy instant payments.

  • Accelerate your invoice to cash time.
  • Customers enjoy an improved experience by opening, viewing and paying documents in one single journey.
  • Reduce the time and cost spent on manual processes.
  • No longer manually distribute documents, take payments over the phone or chase to see who has received your invoices.

Benefits of a multichannel communication platform

Does your business send out regular customer communications, invoices and employee documents? A multichannel communication platform using digital distribution will make the process easier for you.

  • Business Transformation – Get digital transformation on your agenda with a multichannel communication platform. Showcase how digital, multichannel technologies can transform business processes.
  • Finance – Simplify invoice and payment processes. Use multichannel technologies for quicker payments and accelerate your invoice to cash time.
  • Customer Services – Customers can self-serve and self-pay via your multichannel communication platform. Reduce customer calls, waiting times and improve how customers interact with your business.
  • Payroll – Simplify payroll processes. Create, distribute and archive payslips all through your portal.
  • HR – Get more connected to your staff. Notify global employees of new communications and business documents via your multichannel communication platform.
  • IT – Enhance and automate future digital developments. Integrate your multichannel communication platform into your current infrastructure.
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Unifiedpost Group’s multichannel communication platform features

Mobile app, email and SMS notifications

benefits of multichannel communications

Integrated into your current systems

multichannel communications integration

Integrated payment functionality

financial hybrid mail and multichannel benefits

Automatic document audit trails

multichannel audit trails

Automated and personalised chatbots

portal chatbots

Enhanced customer experience

simple and smart admin and finance processes

Fully personalised and branded

personalised business processes

Reduce invoice to cash time

improve finance processes with hybrid mail and multichannel solutons

Multichannel business and customer benefits

A multichannel communication platform for your business

Whether you’re an SME, corporate or government business a multichannel communication platform means:

  • Improved business efficiencies.
  • A reduction in manual, internal tasks.
  • An acceleration in invoice to cash time.
  • A positive environmental impact to add to your green agenda.

With Unifiedpost Group, we partner with you no matter where you are on your digital transformation journey. We work with you to create a solution that suits your business and customer needs.

Sound like a simple and smart solution for your business?

Case Study

Achieve Together

Achieve Together was looking to reduce the time spent creating and distributing payroll documents. This is why the team looked for an outsourced payroll document distribution solution. Read on to discover their new digital portal process.

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FAQs

What are multichannel communications?

Multichannel communications means communicating on more than one channel. Your business may choose to communicate with your customers via email, SMS, print or portal.

Take a look at our blog, What are multichannel communications? for more in-depth facts.

How much does a multichannel communication platform cost?

Our multichannel communication platform is tailored to your requirements. For example, you may only wish to use the platform to send your data and documents to then distribute to your customers.

However, you may also require payment functionality, invoice nudge notifications or a branded portal. We create the solution around your business’ and customers’ needs.

Is a multichannel communication platform difficult to use?

Not at all! You may just wish to send your document and data straight to us and we do the rest for you.

However, you may also wish to use the platform yourself. Your Project Management and Customer Service team will make sure you have all the training you need to successfully use your multichannel communication platform.

What are the benefits of a multichannel communication platform?

There are many benefits for both your business and your customers. From time saving processes to more cost-effective tasks.

Take a look at our blog, 5 simple and smart benefits of a multichannel communication portal for more information.

Can I use my multichannel communication platform from anywhere?

Yes! All you and your business needs is a device and an internet connection.

Contact us today

Get in touch to discuss a multichannel communications solution for your business.