Multichannel Communication Platform
Create efficient document and communication distribution methods via a multichannel communication platform.
What is a Multichannel Communication Platform?
A multichannel communication platform automates the distribution of your business documents and communications for digital and physical channels.
Think about how you now send out your documents. Do you email invoices? Hand out payslips? Or post out customer communications? A multichannel communications platform can automate all these distributions for you.
A simple and smart solution for your business. Benefit from automated processes, multichannel communications and a step towards digital transformation.
Start your digital transformation journey with Unifiedpost Group. Contact us today to transform your business, enhance your customer experience and accelerate your invoice to cash time.
Contact our experts today
Get in touch to discuss our Multichannel Communication Portal for your business.
Creating simple and smart multichannel solutions for…
How do multichannel communication platforms work?
Once you have picked a provider, such as Unifiedpost Group, the process is then simpler than you may think:
- Create your document in any format.
- Send your data and document via a secure HTTPs connection to Unifiedpost Group.
- We check your data for discrepancies, and then apply it to your document template.
- We then distribute your communications via your chosen channel.
- Finally, choose predefined rules if you customer doesn’t interact with the first document. For example, for every email that has bounced, print and post the customer’s document.
Your portal stores your documents securely, to access anywhere, anytime.
“Unifiedpost Group have been business partners with LeasePlan UK since 2008. They have delivered and continue to maintain their products and services with a commitment to always wanting to fully understand the needs of LeasePlan.”
LeasePlan
Benefits of a multichannel communication platform
Does your business send out regular customer communications, invoices and employee documents? A multichannel communication platform will be a simple and smart solution for you.
- Business Transformation – Get digital transformation on your agenda with a multichannel communication platform. Showcase how digital, multichannel technologies can transform business processes.
- Finance – Simplify invoice and payment processes. Use multichannel technologies for quicker payments and accelerate your invoice to cash time.
- Customer Services – Customers can self-serve and self-pay via your multichannel communication platform. Reduce customer calls, waiting times and improve how customers interact with your business.
- Payroll – Simplify payroll processes. Create, distribute and archive payslips all through your portal.
- HR – Get more connected to your staff. Notify global employees of new communications and business documents via your multichannel communication platform.
- IT – Enhance and automate future digital developments. Integrate your multichannel communication platform into your current infrastructure.
Unifiedpost Group’s multichannel communication platform features
Mobile app, email and SMS notifications
Integrated into your current systems
Integrated payment functionality
Automatic document audit trails
Automated and personalised chatbots
Enhanced customer experience
Fully personalised and branded
Reduce invoice to cash time
A multichannel communication platform for your business
Whether you’re an SME, corporate or government business a multichannel communication platform means:
- Improved business efficiencies.
- A reduction in manual, internal tasks.
- An acceleration in invoice to cash time.
- A positive environmental impact to add to your green agenda.
With Unifiedpost Group, we partner with you no matter where you are on your digital transformation journey. We work with you to create a solution that suits your business and customer needs.
Sound like a simple and smart solution for your business?
Case Study
Achieve Together
Achieve Together was looking to reduce the time spent creating and distributing payroll documents. This is why the team looked for an outsourced payroll document distribution solution. Read on to discover their new digital portal process.
FAQs
What are multichannel communications?
Multichannel communications means communicating on more than one channel. Your business may choose to communicate with your customers via email, SMS, print or portal.
Take a look at our blog, What are multichannel communications? for more in-depth facts.
How much does a multichannel communication platform cost?
Our multichannel communication platform is tailored to your requirements. For example, you may only wish to use the platform to send your data and documents to then distribute to your customers.
However, you may also require payment functionality, invoice nudge notifications or a branded portal. We create the solution around your business’ and customers’ needs.
Is a multichannel communication platform difficult to use?
Not at all! You may just wish to send your document and data straight to us and we do the rest for you.
However, you may also wish to use the platform yourself. Your Project Management and Customer Service team will make sure you have all the training you need to successfully use your multichannel communication platform.
What are the benefits of a multichannel communication platform?
There are many benefits for both your business and your customers. From time saving processes to more cost-effective tasks.
Take a look at our blog, 5 simple and smart benefits of a multichannel communication portal for more information.
Can I use my multichannel communication platform from anywhere?
Yes! All you and your business needs is a device and an internet connection.
Contact us today
Get in touch to discuss a multichannel communications solution for your business.
Unit 3
Park Seventeen
Moss Lane
Whitefield
Manchester
M45 8FJ
