Most organisations are still very traditional when it comes to document output, with the bulk of transactional documents distributed by print and post. However, with a rise in digital use and technologies it is vital that businesses consider how digital distribution can benefit them and their customers. Digital distribution, and multichannel delivery, of documents can transform how businesses operate and can improve their bottom-line distribution costs whilst proactively improving their customer experience.
Read on and discover the solutions available and how they positively impact a business and their end user.
What is digital document distribution?
Digital document distribution uses digital technologies to create and distribute documents. Creating individual documents, printing and posting them can be a process of the past. When using digital document distribute you simply create a data file and a document template. The file is merged with your document template and audited for accuracy. Your document is then distributed via the channel detailed in your data file. This could be one channel for all or a different channel per user.
What are the available channels?
Digital document distribution allows your business to benefit from multichannel distribution solutions. Whether you are digitally distributing invoices, documents, welcome letters or payslips, the distribution channel can be different for each.
By digitising your document distribution you’ll see benefits beyond cost savings, reduced complexity, strengthened security and better client security and compliance. By integrating your current back-office infrastructure with digital document distribution technologies, your customers can also reap benefits, such as faster access to information through a digital format:
- Multichannel portal – A multichannel portal is basically a document delivery portal that houses all your user’s documents. They simply log into the portal and have access to all their documents.
- Email – Distributing digital documents by email is more than simply attaching a PDF to an email. Utilising digital document distribution allows email to be a distribution channel but includes the benefits of encryption, reporting, notifications and automation.
- SMS – Notify your users of a new document by SMS. And still have visibility of when the SMS has been sent, received and opened.
Utilising digital document distribution provides your business with options. All options that send important and time-sensitive documentation to your customers in a quicker, more cost-effective way.
How can digital distribution benefit your business?
Delivering your documents via digital platforms removes manual processes and replaces them with automated, secure processes.
No more individual document creation. No more manual print and post tasks. And no more utilising just one distribution channel. Instead, benefit from automation, having more time to focus on your business and have the confidence knowing your documents will get to your customers via a channel that works for them.
Take a look at even more digital distribution benefits via our blog.
Start seeing the benefits of digital distribution
Finding the right provider and system for your journey to digital document distribution need not be difficult. With Unifiedpost Group you can be confident that your documents and data are in secure hands. With the relevant ISO accreditations and a HM Government G Cloud Supplier, you know that your business critical documents are stored safely and securely, all with a full audit trail.
Take a look at our multichannel offering and explore the current businesses utilising the automated processes and efficient benefits.