For over 25 years, StepChange has provided the UK’s most comprehensive debt advice service for thousands of UK citizens. The team at StepChange help people with debt problems and ultimately help individuals and families take back control of their finances and lives. With StepChange’s great work across the UK, the team needs to spend their time focusing on their customers and the advice they give, rather than spending time on manual tasks and communication processes.
This is why StepChange approached Unifiedpost Group to look for a solution to manage their communication processes. By initially working with a number of different suppliers to distribute all of their documents and communications, StepChange found it a challenge to manage all of their supplier relationships and oversee all of the communications that were distributed from different areas of the business.
Therefore the team looked for a consolidated solution to reduce their admin and communication tasks. The team needed to spend less time managing these tasks, and to get back to helping over half a million people each year resolve their debt problems to help them rebuild their lives.