Hanley Economic Building Society has been a long standing and trusted financial services institution providing mortgages, savings and insurance for the community since 1854. Hanley’s aim is to provide a high quality customer service by combining their tradition and roots with the efficiency of a modern business. To be an efficient business, means knowing when to outsource certain tasks so that the team can focus on the business and their customers.
Tasks such as distributing customer communications and business documents, was a task that Hanley understood they could outsource, to make their processes more efficient. Therefore, Hanley sought a print and post solution that could handle the distribution of documents such as their mortgage statements, annual accounts communications and any ad-hoc jobs.
With the time and cost spent printing and mailing communications internally, plus the sourcing and maintenance of print and post equipment, it was clear to see why Hanley would choose to take this administrative task away from the business. By finding an alternative solution, the building society could then spend more time being an efficient business, providing their high quality customer service.