Cheshire East Council, the local authority of the borough of Cheshire East in the UK, is responsible for over 380,000 citizens and is the third largest unitary authority in the North West next to Manchester and Liverpool. These volumes require an efficient communication distribution solution. Cheshire East Revenues and Benefits Services are based at Macclesfield Town Hall and Delamere House, Crewe, and have a number of homeworkers located across the borough and surrounding areas.
Cheshire East was managing communications in-house and utilised an outsourced print supplier. The local authority wanted to consolidate processes to create a cost effective and efficient solution. Cheshire East therefore looked for an outsourced solution to distribute the non-transactional ad-hoc customer communications of their Revenues and Benefits services. A flexible solution needed to be put in place that would enable both office based staff, as well as those who worked remotely across the borough and from home, to create and distribute their documents with ease.
To find the right partner, the local authority went to tender through the Crown Commercial Service RM 6017 framework. The framework provides postal and communication solutions for the public sector.
Read on to discover how Unifiedpost Group won the framework tender and delivered a solution for Cheshire East Council.